Welcome to my little online presence. Below you find but a small sample of work I've done in the past. I am always curious to hear about new (volunteer) opportunities and how we may be able to work together. Drop me a line, and speak soon!
A SELECTION OF WORK
Global Retail Bank
April 2016 - present
Customer Experience UK / HK
Developed a series of new customer proposition functionalities to the bank's current business offering, considering market needs in UK, HK as well as China.
Business Analysis Customer Journey Persona Development User Experience
Canadian Retail Bank
Dec 2015 - Apr 2016
Product Manager Toronto, Canada
Developed a mobile appplication allowing customers to apply for a mortgage from their mobile. Determined functional specs and acted as agile project manager, undergoing the thorough roadmap from analysis to design and development.
Mobile Design Customer Journey Agile Customer Testing
Canadian Wealth Manager
Jan 2015 - Oct 2015
Product Manager London, UK
Led the development of a mobile trading app for both iOS and Android. Gathered requirements, worked closely with designers towards the production of interfaces, determined functional/technical specifications, and carried out agile project implementation iterating functionality on a continuous basis.
Mobile Customer Journey Design Project Management Agile Customer Testing
UK Retail Bank
Mar 2014 - Dec 2014
Proposition Development London / Edinburgh, UK
Determined customer journeys for the mortgage sell and personal finance approach by current customers. Developed a unique user experience contributing to design, functionality and testing of the provision of an app ecosystem.
Customer Journey Business Analysis Customer Testing
2010 - 2014
Italy / Kosovo / England
Previous to Capco, I integrated a digital platform at the U.S. Embassy in Italy; developed transformational policies at a EU-funded NGO in Kosovo; and created market-entry strategies for two Africa-based startup companies.
Web Development Design Business Analysis Market Entry